Server Move

Topic

As referenced in another thread I am moving to a new offer from my hosting provider. They’ll move us to a new server as part of that.

Kindly be advised that we slot in the account migration dated 27 July 2023 at 12 AM. 

Malaysia is at GMT/UTC +8 hours. Expect an outage on the site for a couple of hours as they shift the files to a new server.

Replies

Glory be to the new server.

1 user thanked author for this post.

Todd

Thanks Gar

Thanks for sorting all this out and keeping the forum afloat.

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Rocket, Todd, Ben

Martin Smith wrote:

Glory be to the new server.

I, for one, welcome our new server overlord.

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Andy

Yeah, thanks, Gar!

I appreciate the downtime being schedules for when I’ll be out gaming

They seem to have done it within 58 minutes, very efficient and so far the site looks okay to me.

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Rocket, Andy, DavidM, Ben, Dave, Todd

Did everything just taste purple for a second?

Hmm, works good on Chrome but Samsung’s browser doesn’t like it. What am I missing on that?

The board seems to have lost two posts I did.

Don’t seem to be able to post pics.

“403
Forbidden
Access to this resource on the server is denied!”

From my home computer – Windows – Google Chrome (everything up-to-date)

That’s what I was getting last night on Samsung but this morning it seems to like it once more. Maybe it just has to catch-up?

Might have to clear your cookies for the site in your browser. Until I did that just now I got a graphicless text page and 403 errors. Easy solution.

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Ben

Thanks – that worked

I’m getting the 403 error when I try and post a hotlinked image, not even uploading one.

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Todd

lorcan_nagle wrote:

I’m getting the 403 error when I try and post a hotlinked image, not even uploading one.

Yeah me too.

Martin Smith wrote:

lorcan_nagle wrote:

I’m getting the 403 error when I try and post a hotlinked image, not even uploading one.

Yeah me too.

I’m getting the error, too.

Yeah looks like something broke with images. I’ll look into it tomorrow, in the meantime use attachments if they are working fine.

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Ben

I was able to access through Edge earlier and n my laptop but not now. I am getting the 403 error.

There must be a Spikd link detector in the new server.

[Sean Robinson]

Yesterday was fine, as was early this morning.

But now it does not like Samsung Internet Browser, even if I clean the cookies it won’t let me click on anything or let me log in.
Everything results in a 403 error message.

Chrome is fine.

• This reply was modified 1 year, 4 months ago by Sean Robinson.

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Rocket, Ben

Todd wrote:

I was able to access through Edge earlier and n my laptop but not now. I am getting the 403 error.

And now it’s working.

Possibly linked to this – or not – Google is doing the “your clock is ahead” error, despite my clearing cache and cookies and using auto date and timezone.

Tried a restart and nope.

Anyone know any other fix for this?

I’m getting the 403 message on Edge. Safari is letting me in, though.

Yesterday I could not get on via my laptop at home (got the dreaded 403); but the laptop has a remote link to my office computer, and I was able to log onto The Carrier that way.

Then, when I came in to the office this morning and used my Google link to log on, I got the 403 message again. So rather than use the shortcut, I typed the address “thecarrier.net/forums” and got right on.

Weird. Let’s see what tomorrow brings.

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Ben

I suspect moving to new server changed DNS settings and when that happens it takes around 48 hours to propagate over every DNS server around the world. Something I’ve seen before with a server move on a company site and it means for that while you could get 403/404 messages randomly depending which DNS server your browser connects to.

 

It should clear up completely in the next day.

 

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njerry, Todd, Martin Smith, Ben

To emphasise this I lost all access just now to 403 errors, works on my mobile though and now via picking ‘private browsing’ (which doesn’t use cookies). Tech support saying it’ll work through with time as the DNS propagates across all servers. So be patient, clear caches, and then report if the errors persist after a day or two more.

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Todd, Ben

Google the DNS flush command as well, that can help, just refreshes all your settings. DNS is basically the method of converting written web addresses to IP numbers. Change your IP address and it can temporarily fail until all servers are propagated with the change.

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Todd, Ben

Thanks again for your efforts, Gar. Have a great weekend!

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Dave, lorcan_nagle, Todd, Ben

I’m still getting 403 errors and a text only main page. I’ve flushed my DNS and I’m having to continually clear cookies to get the site to load any topics.

[Sean Robinson]

Yeah, same for me. Mobile phone (Android) using either Samsung Internet Browser or Google Chrome, both wouldn’t let me on the site. Cleared cookies multiple times on both to no avail, just now able to get through.

• This reply was modified 1 year, 4 months ago by Sean Robinson.

I’m able to get it on my work computer pretty consistently, but with my laptop at home it’s hit-or-miss. Strange, since I’m using Google on both computers.

It is very sketchy. Earlier today all I got was 403 errors and now it’s all fine. That inconsistency in function is ironically consistent with an IP address move but if it carries on for the next day or two I will open a new tech support ticket.

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njerry, Todd, Ben

I’m still getting loads of 403 errors

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Todd

I think it’s slowly getting better but this morning I still got the error message a while.

I’m having more problems today.

This morning, I could access it through Safari but not Edge. But as of this moment, it’s flipped.

I had loads of 403 errors yesterday but none today. Let’s try an image.

 

Yeah so none of that was working a few days back. I think we have to pay the patience game rather than anything is broken.

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Ben, lorcan_nagle

Aw I’m sick of this game, let’s play Hungry Hungry Hippos

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Todd, njerry, Dave

I would try to post a photo of Hungry Hungry Hippos, but I’m scared….

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lorcan_nagle, Todd

Would a link to a Tabletop simulator mod work, I wonder?

I’ve worked out how to spot of the forum’s temporarily dead – no time updates for when stuff is posted.

It wouldn’t be as funny without the 403 screen displaying Lite Speed Technologies. Huh, is it? Is it really?

I’ve had a bear of a time getting in for a few days but it seems more stable this morning

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Todd, Ben

Same for me. I gave up trying to Log in yesterday, but did manage to take a peek gor a few minutes as a guest.

Yeah, that reflects my experience as well. Just keep giving it time to settle down.

I can’t do anything on my desktop now, I’m getting 403ed for everything and it got worse with my last clearance of cookies. I keep getting it when trying to post (across all devices) too, which is frustrating.

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Todd, lorcan_nagle

I can’t access through Safari on on iPhone at the moment. I can from my work laptop at the moment.

I don’t think this is really getting better. It’s on and off, sometimes it works, sometimes I get the 403 error.

Using a different browser worked for me just then.

Chrome, error 403.

Edge, much as it pains me to say, smooth sailing.

Thanks guys, I’ve been away a couple of days so just catching up. The issues seem to be gone for me but looks like it is lingering for some.

I still think it is just DNS relates so things like clearing cache, using private browsing etc should re-adjust to the new address. If anything is persistent I can follow up with the hosting company.

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Ben

In Safari, the forum list page loads fine and to the other pages. For some reason, it logged me out. When I try to log in, I get the 403 error. I cleared the cache for this website and it seems to work for now.

And then Safari stopped working and I had to clear the information again.

Edge on my work computer is not working now (it was earlier), even after I cleared caches.

This is so frustrating.

[Rocket]

I use Chrome for phone and laptop. np. My Belated huzzahs to our overlord of the old and new servers. Thanks Gar. As an American, i have little stake in this but maybe the server disliked the pic you posted.

• This reply was modified 1 year, 3 months ago by Rocket.

Hmm, weird one, can post here but not in Films and TV.

Seems to be more stable on Chrome on my laptop over Opera.

Forbidden, forbidden, forbidden….

…fuck you LiteSpeed

 

Oh, so it’ll post that but not my B5 review, OK then.

I take back what I said earlier, not letting me in on Chrome now but it does on Opera…

Starting to suspect protocol getgar.exe has begun.

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Todd, lorcan_nagle

I have spoken to the hosting company again, the random effects and no downtime for some says it is still lingering DNS problems with the server move. We have 100% server uptime since the shift.

This article may help supply some ways to clear it up:

https://www.businessinsider.com/guides/tech/dns-server-not-responding

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Todd, Ben

The site is barely usable for me at the moment. 403 errors everywhere, especially on wifi. 4G works from time to time, but if I click on more than a couple of links it crashes on me again. Just making you aware, Gar. Hopefully it gets sorted over the next week or so.

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Todd, Ben

Are… are we alive?

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Todd, Ben

::Cautiously taps foot on ice ahead::

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Todd, Ben

Well I typed out a long-ish message and didn’t think to copy it to the clipboard before posting… and got a 403 error…

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Ben

Hmm, let’s find out how it works now.

Edit – one line post is perhaps OK, anything longer not so much.

Thank God it’s back!! Alcohol was a satisfactory substitute only until Sunday morning, then the withdrawal pains began…

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Todd

lorcan_nagle wrote:

Well I typed out a long-ish message and didn’t think to copy it to the clipboard before posting… and got a 403 error…

I’ve done that so many times lately. All my hot takes on Star Trek TNG just gone.

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Ben, lorcan_nagle

A pleasant surprise to see we’re still alive after 3 straight days of 404 messages.

Seems like it won’t let me log in until I wander around as a guest for a bit.

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Todd, Ben

Error 404 is not yet 100% dead, anyone got stakes and garlic to hand?

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Todd

I was getting 403 messages for the past few days. Still getting them on my iPhone.

Yep, 403 persists.

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Sean Robinson, Todd, Martin Smith

At the moment, I’m able to access with Safari.

Ok so over the weekend there was a big server crash which they recovered alphabetically. I am tempted to rename this site Aardvark.net.

https://status.exabytes.my/incident/383066

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Todd, DavidM, Ben

403 error on the work laptop again.

Today has been a slice of heaven with no problems.

Yesterday was a 403 nightmare, but not today.

The 403 error comes and goes randomly, seems a bit more stable but would help if I could see the triggers for the 403

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Todd

Obviously shouldn’t have said a thing as I jinxed it!

Ah well, still better than yesterday.

Like Ben says, would be nice to know the triggers. Seems like random mood swings.

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Ben, Todd

Honestly it is hard to tell.

The 404 error is site not found. That was because the server crashed, which is now fixed.

403 errors are DNS based which is basically the process of translating a written web address into an IP address of a server. When we changed earlier in the month those errors are expected as browsers etc store that info to make page loading faster but should clear after 3-4 days. Typing the address versus bookmarks can also help.

If I raise them as a ticket the reply just comes back to clear browsing data/cache, use private browsing (which bypasses a lot of stored data) but in practice it doesn’t seem to be working as clearly as that.

That makes some sense of why Todd can view on one browser and not another as how they used stored DNS shortcuts may be different. I am kind of holding on that this will still clear with time but if 403’s persist please send me details of the time and browser used.

 

Might be a bit difficult to give you date and time on 403 error effect, as it really does come and go, within Samsung internet, which is what I’m finding baffling.

I’m assuming that it uses the same info but is somehow getting different results at different times. Which doesn’t match up well to what you’ve laid out.

Problem is, if it comes up, it blocks posting and / or view of a forum. Which stops me getting the info to you.

Trying to make this read as not throwing stuff at you Gar, as you’re in the middle of it all too.

So I just deleted cookies on Opera, refreshed the page and got a 403 when I tried to log back in. Time about 18:47 GMT, public IP is 95.45.56.60

Actually belay that, do have a rough estimate for the last 403.

– Samsung internet on mobile

– 6.50pm – no good, 403

– Now, 7.05pm – back in business.

Maybe it is settling down, that’s a shorter span than before.

This morning, I could not access the website from my work laptop using Edge (403 error) but now I can.

Aside from this past weekend when I kept getting the 404 message (which, as Gar explained, was due to a server crash), I think I’ve been able to log in at one time or another every day. I’m okay with that, but it seems like there are fewer-than-usual new posts ever since the switch, which is kind of sad.

That’ll probably be the work of the 403 one as it can come up for the addition of new posts.

Sometimes it blocks view of the entire forum, specific sub-forum or stops a post – it’s all very odd and random.

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Todd, Sean Robinson

Yesterday about 3:00 pm, I could not access via Edge on my work laptop, nor Safari.

At the moment, I can get to the board with both.

And right now I’m getting a 403 error on Safari.

Thanks for the feedback Todd. I will ask the hosting guys why this is persisting so long.

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Todd, Ben

So right now I’m getting 403 errors in opera but can access the site in Chrome on the same laptop.

I am finally back in with both Safari and Edge after being 403ed since yesterday.

I’ve but 403ed since I posted yesterday. I’m in with Safari at the moment but not sure how long it’ll last. 😢

My access since the server move has been intermittent – logged in, logged out, after clearing cache, and trying to use incognito mode I keep getting 403. All Chrome for Android. Latest seems to match in with Todd’s timings above.

Yeah it is intermittent, happened to me last night just before I went to bed after being fine.

I have a tech looking into it, please do me a favour and if it happens again give me the time in GMT/UTC so they can check logs.

I was getting 403 errors in Opera and Chrome for the last hour. 21:20 or so to 22:30 GMT

Okay got this message in the last 10 minutes:

Greetings.

We’ve done tweak related with the reported issue.

Kindly advise your side to monitor the situation at the moment, and let us know if the 403 error still persist.

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lorcan_nagle, Todd, Martin Smith, Ben, Uncle Retrospective

Sounds encouraging, thanks Gar

Not to jinx it, but I haven’t had any 403’s all day🤞.

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Ben, Todd

Same here, whatever was done looks to have had a positive impact.

I’ve also been able to post short and long posts in different sub-forums too.

No 403 errors today yet…let’s hope this fixes it.

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Ben

So far, so good.

I’ve not had any problems for a couple of days now.